# Refund and Shipping Policy

- Link: https://createdworkshop.com/refund-policy
- Published: 2026-10-07T16:00:53-05:00
- Author: Patrick Campanale

_Last updated: October 7, 2026_

## A fair refund policy

Bad refund policies are infuriating, and I don’t want anyone to feel stuck. If something
you bought from Created Workshop isn’t right, email me at [patrick@createdworkshop.com](https://createdworkshop.com/patrick@createdworkshop.com)
and I’ll work with you to make it right.

## Digital files

Digital files can’t be returned once they’re downloaded, so here’s how I handle 
them:

 * **If a file is broken,** won’t open, is missing something, or isn’t what the 
   listing described, I’ll fix it or send you a corrected file.
 * **If I can’t fix it,** I’ll look at what happened and may offer a refund. That’s
   up to my discretion and depends on what went wrong.
 * **Changed your mind or don’t like the design?** I don’t offer refunds for that,
   so please read the listing and look at the photos before you buy. If you’re not
   sure a file will work for your machine or project, email me first and I’ll help
   you figure it out.

Free files don’t need refunds, but if one of them isn’t working, I still want to
know.

## Custom work

Custom projects are made just for you, so the details, price, and what happens if
something goes wrong are agreed in your quote before I start. If something isn’t
right with your finished piece, email me and we’ll work it out.

## Shipping

 * I currently ship within the United States only.
 * Ready-made items usually ship within 3–5 business days. Custom work ships on 
   the timeline we agree to in your quote.
 * You’ll get tracking information by email once your order ships.
 * Shipping costs are shown at checkout before you pay.
 * If your package arrives damaged, email me photos of the item and the packaging
   within 7 days of delivery and I’ll make it right.

## Returns on physical items

Ready-made physical items can be returned within 14 days of delivery if they’re 
unused and in their original condition. Email me before sending anything back so
I can tell you where to send it. Return shipping is on you unless the item arrived
damaged, defective, or wasn’t what you ordered. Custom and personalized items can’t
be returned unless something’s wrong with them.

## How refunds work

Refunds go back to the original payment method through Stripe or PayPal. I usually
process them within a few business days of hearing from you, and your bank or card
may take a few more days to show it.

## Get in touch

At the end of the day, nearly everything comes down to a case-by-case basis. [Send me a note](https://createdworkshop.com/patrick@createdworkshop.com),
tell me what’s up, and I’ll work with you to make it right.

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Adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies)/
[CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)